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AI voice agent

# AI voice agents for business calls

Configure how Alex answers, what information it collects, and when a caller should reach a person.

[Get started](/?getstarted=1)[Review pricing](/pricing)

## Definition

An AI voice agent is software that speaks with callers and follows a configured business workflow. Hello Alex connects the conversation to call routing, data collection, knowledge, and escalation rules.

## What it can do

- Answer inbound calls with a configured greeting and conversation flow.
- Collect caller details and use them in later workflow steps.
- Route or escalate a call when the configured conditions require a person.

## How the workflow works

- 1 Define the purpose of the call and the information the conversation needs.
- 2 Configure the pathway, knowledge, and routing conditions.
- 3 Review call records and refine the workflow as business needs change.

## Operational outcomes

- A consistent first response for common call reasons.
- Structured caller context for the team receiving the next step.
- Clear boundaries for automation and human handling.

## Common questions

What is an AI voice agent? It is software that conducts a spoken conversation and follows configured rules to complete or route a business task.

Can a call be transferred to a person? A workflow can include routing or escalation steps when its configured conditions are met.

How is the agent configured? Teams define conversation pathways, knowledge sources, and routing behavior for the calls they want Alex to handle.

## Related resources

- [Inbound call answering](/use-cases/inbound-call-answering)
- [Customer support](/use-cases/customer-support)
- [Pricing](/pricing)

AI-assisted phone, scheduling, and customer communication workflows for businesses.

#### Product

- [Features](/#features)
- [How It Works](/#how-it-works)
- [AI Voice Agent](/ai-voice-agent)
- [Conversational AI](/conversational-ai)
- [Use Cases](/use-cases/inbound-call-answering)
- [Industries](/industries)
- [Pricing](/pricing)
- [Dashboard](https://app.helloalex.ai)

#### Company

- [About Us](/about)
- [Privacy Policy](/privacy)
- [Terms of Service](/terms)
- Cookie settings

#### Support

- [Help Center](https://docs.helloalex.ai)
- [Contact Us](mailto:support@helloalex.com)
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