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Conversational AI

# Conversational AI for customer workflows

Hello Alex supports customer conversations across phone, SMS, and web chat while keeping each channel's workflow explicit.

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## Definition

Conversational AI interprets customer messages or speech and responds within a defined workflow. A useful implementation connects the conversation to a business action, record, or handoff instead of treating chat as an isolated answer box.

## What it can do

- Use separate phone, SMS, and web-chat conversation surfaces.
- Collect structured information during a conversation.
- Connect channel-specific interactions to configured business workflows.

## How the workflow works

- 1 Choose the customer intent and the appropriate channel.
- 2 Define the information, decision points, and handoff rules.
- 3 Review the resulting conversations and adjust the workflow deliberately.

## Operational outcomes

- Clear channel ownership and conversation boundaries.
- Reusable customer context for follow-up work.
- A governed path from a question to a business action.

## Common questions

Which channels does Hello Alex support? Hello Alex has product surfaces for phone calls, SMS conversations, and web-chat widgets.

Does each channel use the same workflow? The channels can share business context, but their write lifecycles and handling rules remain explicit for the channel.

What makes conversational AI useful for a business? It is most useful when the conversation is connected to a defined task, decision, record, or handoff.

## Related resources

- [AI voice agent](/ai-voice-agent)
- [Lead qualification](/use-cases/lead-qualification)
- [Industries](/industries)

AI-assisted phone, scheduling, and customer communication workflows for businesses.

#### Product

- [Features](/#features)
- [How It Works](/#how-it-works)
- [AI Voice Agent](/ai-voice-agent)
- [Conversational AI](/conversational-ai)
- [Use Cases](/use-cases/inbound-call-answering)
- [Industries](/industries)
- [Pricing](/pricing)
- [Dashboard](https://app.helloalex.ai)

#### Company

- [About Us](/about)
- [Privacy Policy](/privacy)
- [Terms of Service](/terms)
- Cookie settings

#### Support

- [Help Center](https://docs.helloalex.ai)
- [Contact Us](mailto:support@helloalex.com)
- [Manage Subscription](https://app.helloalex.ai/billing)

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